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Sign – Good Reviews So Far, One Known Issue – Exchange Active Sync

July 9, 2010

First, we want to thank everyone who has downloaded and tried Sign and Sign Lite. So far almost all of the comments and feedback we have received has been positive. However, there is one big issue that we want to make sure people are aware of and to let everyone know that we are working to resolve the issue as quickly as possible.

Currently, Sign only recognizes contacts from your Google account contact list. This means that for 90% of people, there is NO issue at all. However, there are still a significant number of people who use Exchange Active Sync (EAS)/3rd Party contact lists as their primary contact list. In these cases, Sign does not recognize your contacts at all. We are aware of the issue and are working hard to fix the problem.

We appreciate your patience as we fix this issue. However, there is a simple work-around if you would like to try Sign or Sign Lite in the meantime. Simply decide which contacts you wish to create Signs for and import/copy their contact information into your Google account contact list. From that point forward, Sign will recognize those contacts and they will be available when you pull up the contact list in Sign. Everything should work smoothly from that point forward. The only time you would need to mess with the Google Contacts again is if you want to add another contact to Sign.

If you are experiencing this issue with EAS/3rd party contact lists, please send us an email to simplyapplied@gmail.com. We will personally confirm that we received your email and that we will update you as soon as the issue is resolved. Again, we apologize to the people who are affected by this issue, but we will work to fix the problem quickly so you can use Sign and Sign Lite as intended.

Please let us know if you encounter any other issues, or if you have other comments and suggestions.

Thanks for helping us make Sign successful!

SA

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